Privacy Policy

Legal

Privacy Policy

Last updated: May 2026

At Harold Shaw, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit harold-shaw.com, how we use it, who we share it with, and what rights you have over it. By using our website or placing an order with us, you agree to the practices described below. If you have any questions at any point, please do not hesitate to get in touch.

Who This Policy Applies To

This policy applies to all visitors and customers of harold-shaw.com, regardless of where you are located. It covers information collected through our website only and does not extend to third-party platforms or services we may link to.

What Information We Collect

We collect two broad categories of information: information you give us directly, and information collected automatically when you use our site.

Information you provide: When you place an order, create an account, or contact us, we collect details including your name, email address, delivery address, billing address, phone number, and payment information. Payment card details are processed securely by our payment provider and are never stored on our servers.

Information collected automatically: When you browse our site, we automatically collect data about your device and behaviour. This includes your IP address, browser type and version, operating system, the pages you visit, how long you spend on each page, referring URLs, and general location data based on your IP address. We collect this data using the technologies listed below.

Technologies We Use to Collect Data

Cookies: Small text files stored on your device that help us recognise returning visitors, remember your preferences, and improve your experience. You can manage or disable cookies through your browser settings at any time. For more information, visit allaboutcookies.org.
Log files: Our servers automatically record certain information each time you visit, including IP addresses, browser type, pages accessed, and timestamps.
Pixels and web beacons: Small electronic files embedded in pages or emails that help us understand how users interact with our content.
Analytics tools: We use Google Analytics to understand how visitors navigate our site. Google may collect data about your activity across multiple websites. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including payment, shipping, and order confirmations
To communicate with you about your order, account, or any queries you raise
To detect and prevent fraud or unauthorised transactions
To improve our website, products, and customer experience based on how people use the site
To send you marketing communications if you have opted in to receive them
To comply with our legal obligations

We will never sell your personal information to third parties. We do not use your data in any way that is inconsistent with what is described in this policy.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing is necessary to fulfil your order and provide the services you have requested.
Legitimate interests: We may process certain data to operate, improve, and protect our business, provided your rights and interests are not overridden.
Consent: Where we send you marketing communications, we do so only with your consent. You may withdraw consent at any time.
Legal obligation: We may process your data where required to comply with applicable laws.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only where necessary to operate our business, including:

Shopify: Our e-commerce platform. You can review Shopify's privacy practices at shopify.com/legal/privacy.
Payment processors: To handle transactions securely on our behalf.
Shipping carriers: To deliver your orders to the address provided.
Google Analytics: To help us understand site usage and improve our service.
Marketing platforms: Where you have consented to receive communications, we may use third-party tools to manage and deliver these.

We may also disclose your information where required by law, court order, or to protect the rights, property, or safety of Harold Shaw, our customers, or others.

Targeted Advertising

We may use your information to show you personalised advertisements on third-party platforms such as Meta (Facebook and Instagram) and Google. These platforms use cookies and tracking pixels to serve relevant ads based on your browsing behaviour.

You can opt out of personalised advertising through the following links:

You can also opt out through the Digital Advertising Alliance at optout.aboutads.info.

Do Not Track

Some browsers offer a "Do Not Track" setting that signals your preference not to be tracked across websites. Our site does not currently respond to Do Not Track signals. We will update this policy if that changes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining your order history, resolving disputes, and complying with our legal obligations. If you would like us to delete your data, please contact us and we will action your request in accordance with applicable law.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Harold Shaw operates from the United States. If you are accessing our site from outside the US, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete that information promptly.

Your Rights

Depending on where you are located, you may have the following rights in relation to your personal data:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data in certain circumstances
The right to object to or restrict how we process your data
The right to data portability
The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@haroldshaw.com. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the date at the top of this page. We encourage you to check back periodically. Your continued use of the site after any changes constitutes acceptance of the updated policy.