Legal

Terms of Service

Last updated: May 2026

Welcome to Harold Shaw. This page sets out the terms on which we make our website and services available to you. Taking any action on this site — whether that is browsing, creating an account, or completing a purchase — means you have read and accepted what is written here. We have tried to make these terms as clear and straightforward as possible. If something is unclear, please reach out before making a purchase.

Who We Are

Harold Shaw is a premium clothing brand founded in London in 2017. Our website is operated at harold-shaw.com. References to "Harold Shaw", "we", "us" or "our" throughout this page refer to the same entity. References to "you" or "your" refer to the person using our website or purchasing from us.

Who Can Shop With Us

To place an order with Harold Shaw, you must be at least 18 years old and legally capable of entering into a binding contract. If you are under 18, you may only use this site with the direct involvement of a parent or guardian. By completing a purchase, you confirm that these conditions apply to you.

What We Sell

We sell premium clothing and related items through this website. All products are subject to availability at the time of your order. We may withdraw, update, or discontinue any product at any point without advance notice. We do our best to represent our products accurately through photography and written descriptions, but colours and textures may appear differently depending on your screen or device settings.

Prices

All prices shown on this site are in US Dollars. We may update our prices at any time, but price changes will never apply to an order you have already placed and received confirmation of. If we discover that a price was listed incorrectly due to a technical or human error, we reserve the right to cancel the affected order and return any payment received.

Placing an Order

Submitting an order through our site is an offer to buy — not a guaranteed purchase. We may decline any order for reasons including stock availability, payment issues, or suspected fraud. A confirmation email after checkout is an acknowledgment that we have received your order, not that we have accepted it. Your order is formally accepted when we dispatch it.

We accept the payment methods displayed at checkout. All transactions are handled by a third-party payment processor and are encrypted for your security. We do not hold or have access to your full card details. You are responsible for ensuring that the billing and shipping details you provide are correct and up to date.

Cancelling an Order

Because our orders are processed quickly, there is only a short window in which a cancellation is possible. If you need to cancel, get in touch with us as soon as possible at support@haroldshaw.com with your order number. We will do everything we can to help, but we cannot guarantee a cancellation once packing has begun. If your order has already been dispatched, you will need to receive it and return it under our standard returns process.

Shipping

We ship to addresses within the United States only. A flat rate of $4.99 applies to all orders regardless of order size. Full details on processing times and estimated delivery windows can be found in our Shipping Policy, which forms part of these Terms. Once your order has been handed to the carrier, responsibility for delays caused by the carrier or external circumstances such as weather lies outside of our control.

Returns and Refunds

We accept returns on eligible items within 60 days of the date your order was delivered. The conditions that apply to returns, including item condition requirements and the refund process, are set out in full in our Returns and Refunds Policy. That policy is incorporated into and forms part of these Terms.

Our Content and Your Use of It

Everything on this website — the design, photography, written content, branding, and product information — belongs to Harold Shaw and is protected under intellectual property law. You are welcome to browse and use the site for personal, non-commercial purposes. You may not copy, republish, sell, or repurpose any part of this site's content without our written permission. Automated scraping, data harvesting, or any use of our content for commercial gain without our consent is strictly prohibited.

How We Expect You to Behave

We expect everyone who visits our site to do so in good faith. You must not use this site to engage in any activity that is unlawful, harmful, or disruptive. Specifically, you agree not to:

• Attempt to access areas of the site or our systems you are not authorised to use
• Upload or transmit malicious software or code of any kind
• Misrepresent your identity or impersonate another person
• Use the site to harvest data about other users
• Take any action that could damage or interfere with the normal functioning of the site

We reserve the right to block access to our site for anyone we believe is acting in breach of these expectations.

Reviews and Feedback

If you leave a review or submit any other content on our site, you give us permission to use that content in connection with our brand — for example, on our website or in marketing materials. You confirm that what you submit is your own original work, is accurate, and does not infringe on anyone else's rights. We may remove any submitted content at our discretion.

External Links

Our site may include links to third-party websites for your convenience. We have no control over those sites and take no responsibility for their content, security, or practices. Clicking through to any external site is entirely at your own risk.

No Guarantees

We work hard to keep this site running smoothly and to ensure everything on it is accurate, but we cannot guarantee that the site will always be available, error-free, or completely up to date. The site is provided as-is and we do not make any representations beyond what is expressly stated.

Our Liability to You

Harold Shaw's liability is limited to the fullest extent permitted under applicable law. We will not be responsible for any losses that were not caused directly by our own fault, or for losses that were not reasonably foreseeable at the time you placed your order. In any event, our maximum liability to you shall not exceed the amount you paid for the product in question.

Your Responsibilities to Us

If your actions cause Harold Shaw to face claims, costs, or legal proceedings from a third party, you agree to cover any losses we suffer as a result. This includes situations where your use of the site has been in breach of these Terms or has infringed on the rights of another person.

Disputes

These Terms are governed by the laws of the United States. If a disagreement arises between you and Harold Shaw, we ask that you contact us first so we can try to resolve it directly. If that is not possible, any formal dispute will be handled through binding arbitration in line with the rules of the American Arbitration Association. By agreeing to these Terms, you waive the right to pursue a jury trial or join a class action.

If Part of This Doesn't Apply

If any part of these Terms is found to be unenforceable by a court, the rest of the Terms will remain in place and continue to apply in full.

The Full Picture

These Terms, read alongside our Privacy Policy, Shipping Policy, and Returns and Refunds Policy, represent the complete agreement between you and Harold Shaw. They replace any previous discussions or understandings we may have had.

Updates

We may update these Terms from time to time. When we do, we will revise the date at the top of this page. Continuing to use the site after changes have been made means you accept the updated Terms. We recommend checking this page occasionally.