Legal

Shipping Policy

Last updated: May 2026

Every Harold Shaw order is handled with care from the moment it is placed. This page explains how we process, dispatch, and deliver orders, so you know exactly what to expect. If something goes wrong at any stage, we are here to help.

Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time but hope to expand in the future.

Shipping Cost

We charge a flat rate of $4.99 USD on all orders, regardless of order size or weight. This rate applies to all delivery addresses within the continental United States.

Delivery Summary

Detail	Timeframe
Order processing	1–2 business days (Monday to Friday)
Transit time	3–6 business days (Monday to Friday)
Estimated total	4–8 business days from order date
Order cut-off time	5:00 PM EST (Monday to Friday)
Carrier	USPS

Orders placed after 5:00 PM EST or on weekends and public holidays will begin processing on the next available business day.

Order Processing

Once your order is received, our team begins preparing it for dispatch. Processing typically takes 1–2 business days. You will receive a confirmation email as soon as your order has been dispatched, which will include your tracking information.

During busy periods such as sales or product launches, processing may take slightly longer. We will always keep you informed if there is an unexpected delay.

Order Tracking

Once your order has been dispatched, you will receive an email containing your USPS tracking number. You can use this to monitor the progress of your delivery at any time via the USPS website. If you have created an account with us, your tracking information will also be available when you log in.

If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first. If it is not there, contact us at support@haroldshaw.com and we will look into it for you.

Lost or Stolen Packages

If your tracking shows that your order has been delivered but you have not received it, we recommend checking with neighbours and any secure areas around your property first, as carriers sometimes leave parcels in alternative locations.

If your package cannot be located, please contact USPS directly to file a missing package claim. We will support you in this process wherever we can. Please get in touch at support@haroldshaw.com and we will do our best to help resolve the situation.

Incorrect Delivery Address

It is your responsibility to ensure that the delivery address entered at checkout is accurate and complete. Harold Shaw is not liable for non-delivery resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an address error, we will refund the cost of the items but not the original shipping fee. You are welcome to place a new order with the correct address.

Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible at support@haroldshaw.com. Please include your order number in your message. We will do our best to update the address before your order is dispatched, but we cannot guarantee changes once processing has begun. We are unable to redirect parcels once they have been handed to the carrier.

Delivery Delays

While we work hard to meet all estimated delivery windows, there are occasions where delays occur that are outside of our control. These may include carrier disruptions, severe weather, high volume periods, or other unforeseen circumstances. Harold Shaw is not responsible for delays caused by the carrier once your order has been dispatched. If your order is significantly overdue, please contact us and we will investigate on your behalf.